Returns Policy

We understand and accept the need for a responsible returns policy, which we honour when at genuine fault. However, we cannot be held accountable for mistakes that are not ours.

Goods are only eligible for return under the following strict circumstances:

  • Materials MUST be in original and untouched condition only!
  • If we send the wrong materials

Goods are NOT covered under our returns policy if:

  • Materials are cut, damaged, used or marked in any way!
  • If the customer changes their mind, or themselves order the wrong materials

We like to get issues resolved quickly and efficiently, and if we are genuinely at fault, we can arrange collection and replacement of materials.

For situations in which the customer is at fault ie: ordered the wrong material or colour, we ask the cost of replacement to be paid by the customer.